General Internet Terms and Conditions of Sale: for Retail Customers
2. Order process
These terms apply to items ordered by Internet from www.leadingedgepower.com where we aim to offer quality items from recognised manufacturers and continually expand the website, endeavouring to provide and increasing number of reliable goods. This shop is operated by Leading Edge Turbines Ltd. Internet offers relate to Internet transactions only and may not be available in other stores. Likewise, temporary or local special offers in other stores do not apply to Internet prices unless expressly specified on the website.
The Seller is Leading Edge Turbines Ltd, Skyrrid Farm, Pontrilas, Herefordshire, HR2 0BW UK. Registered in England & Wales 06984787, VAT GB982413021
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2. Order process
2.1 Our display of products on our website is an invitation to treat and not an offer to sell those goods to you.
2.2 An offer is made when you place the order for your products. However we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).
2.3 We take payment from your card, when we process your order have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods. (see 3.1 below).
2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above), or we have sent acknowledging e-mails (see 2.4 above).
2.6 The contract will be formed at the place of dispatch of the goods.
2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.
2.8 We do not file details of your order for you to access and so please print out these terms and conditions and the order acknowledgement for your own records. If you require any information about orders you have placed with us please email us at [email protected]leadingedgepower.com.
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3.1 Payment may be made by many different methods. Paying online is simple and secure; we accept Master Card and Visa cards. We authorise all credit card orders in 'real-time' and an e-mail will be sent to you acknowledging and detailing your order. We also accept PayPal transactions and these are processed via PayPal.
3.2 Online transactions are processed using the ishop system, which has a long and successful record of processing online credit card transactions safely and securely. Security systems are monitored 24 hours per day, 7 days per week and 365 days per year. ishop is an approved payment solution provider for Barclays Merchant Services, Nat West Streamline, HSBC and The Royal Bank of Scotland and is regularly vetted. The highly publicised "verified by visa", or "3D Secure" authentication system has also been implemented on our website for added security.
ANTI-FRAUD MEASURES- We operate a strict security check procedure, to ensure that your credit card details are being used by only you. This may occasionally delay the dispatch of your items if any of the following are applicable:
- Your order is being delivered to an address other than that registered to your credit card.
- Your card details are not available for address verification from the bank (usually cards registered overseas).
- Your card details have failed the address verification from the bank.
- The security number on the reverse of the card has been entered incorrectly.
- The order is for delivery overseas.
In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email. You may then be asked to fax us confirmation of your details, change the delivery address, confirm by post your billing address, or use different card details.
We recommend that you register your card with "verified by visa" or "3D Secure" to help avoid these delays.
3.3 Our shopping basket also provides the facility to place an "Offline Order". If you place an offline order you will be contacted by one of our representatives to arrange payment. This will usually be by bank transfer. In the case of offline orders, goods will only be dispatched once funds have cleared.
3.4 You will be charged the current price for buying goods from our website at the date you place your order. Prices are generally displayed on our website inclusive of VAT. A delivery charge (if applicable), is added at the checkout stage after completion of the address sections. We do our best to make sure that prices and delivery charges are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.5 Invoices will be sent via email as a PDF file. Printed copies are available on request.
3.6 We reserve the right to change our prices at any time and without notice.
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4.1 Most goods are delivered by courier, although very small items may be sent via Royal Mail.We aim to deliver your items within 5 working days of receipt of your order (99% of orders are delivered successfully within 3 working days). We will let you know as soon as we can if there is likely to be a delay and if we cannot dispatch your order within 72 hours (excluding weekends), we will notify you by either telephone or email. You will be given an expected date of delivery and can also choose to cancel the order. Orders may be dispatched directly from the manufacturer or an alternative supplier.
4.2 Unless otherwise agreed, deliveries are between 08:00 Mondays to 20:00 Fridays. Saturday delivery is sometimes available for an additional fee.
4.3 A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed. It is your responsibility to check that you have received the correct number of packages - we accept no responsibility where items have been signed for incorrectly or without being checked. We are willing to accept alternative delivery instructions (i.e. Leave in Garage; or Leave with Neighbour etc.), but any such instruction is made entirely at the customers own risk and we cannot be held responsible for missing items etc.
4.4 Our delivery charges vary from product to product as they vary substantially in size & weight and may sometimes be supplied direct from a number of different manufacturers. You can always find the delivery charge for the items you intend to order within the shopping basket (accessed by clicking the CHECKOUT button) before you finalise the order and process payment. If there is an error in the carriage charge issued, you will be contacted before the goods have been dispatched and before any payment has been processed.
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5.1 Certain goods may be subject to age restrictions as indicated on the relevant web page. By placing your order for any of these goods, you confirm that you have reached the required age.
5.2 Measurements may be approximate; customers should refer to the relevant detailed web pages for confirmation of any specifications.
5.3 The reproduction of colours is as accurate as the photographic and production process will allow. Manufactures may make changes to colours and/or design of an item without notice in which case the current version would be supplied, unless there was also a significant change to the specification i.e. power, size etc of the item concerned; in this instance, we would contact you to confirm acceptability.
5.4 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
5.5 Leading Edge Turbines Ltd warrant that the goods supplied will correspond with the specification current at the time of dispatch and are dispatched free from defects in material and/or workmanship. Most items are supplied with at least a 12 month manufacturers' warranty/ Please ensure you retain your order details and/or pdf invoice as proof of purchase.
5.6 Except where otherwise prohibited by law, the maximum liability of Leading Edge Turbines Ltd in any circumstances is to refund the invoice price or replace the goods as its option.
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In order to avoid unnecessary complications and expense, please ensure any items you order are the items actually required. These cancellation clauses do not apply to items manufactured specifically to order or to trade (business to business) sales.
If, for any reason you wish to do so, you have the right to cancel any order you have placed (other than in respect of goods made to your specification, clearly personalised items or bespoke kits). Email [email protected] or call us on +44 (0) 1981 241668 if you wish to cancel before the goods have been dispatched; written cancellation by e-mail may still be required/requested. If goods have been delivered you may cancel at any time up to 14 days later, starting from the day after the goods were received. You are required to maintain the goods in good order while you have them and we ask that you return the goods, using a "signed for service" within 14 days of your notice to cancel, with the original packaging and identifying documents (see below).
If you are returning an item then you must include a copy of your order acknowledgement e-mail and/or the paperwork provided with that item and return to the address specified in your acknowledgement of cancellation e-mail (see 6.3 below). Failure to return goods to the correct address may delay the processing of your refund.
The following procedures will apply:
6.1 If you wish to cancel before the items are dispatched you are asked to contact us, by e-mail or telephone (see above), as soon as it is practicably possible. If your card has been debited, you will receive a full refund. If the goods have been dispatched, but not yet delivered, you can choose to refuse the delivery from our couriers. The item is then re-routed back to us via the same courier service and we will treat the item as not required or unsuitable and refund your item and original delivery charges. If we incur any charges for the re-routing back to us, these may be passed on to you.
6.2 If the goods have been received and are not suitable, or are no longer required and your cancellation notice is received within 14 days after the items have been delivered, our Customer Services department will either, arrange for a courier to collect (larger/heavier items), or will request that you post the item back to us using a "signed for" Royal Mail letter, or parcel service; Please ensure any original packaging is also returned. If posting, please keep a proof of postage for your records until you receive a refund. You are required to keep the item in reasonable condition. We will refund the original carriage costs, but reserve the right to charge for the return carriage and to charge you for any damage that may have occurred whilst the goods have been in your possession..
6.3 Confirmation of the return address and any other requirements specific to your return will be sent by e-mail following your notice to cancel; a printed copy of this document should be enclosed with your return for identification purposes. If requested to return the items yourself, we recommend using Royal Mail's letter or parcel services (whichever is most appropriate). Always request the cheapest "signed for" method of returning the item.
6.4 Returning defective, damaged or incorrect items - If you have received an item that is defective, damaged or was incorrectly described, please contact us as soon as possible to let us know and that you are returning the item. We ask that you return the item within 7 days of advising us that you are doing so and include paperwork as per items 6.2 and 6.3 above.
When the item/s have been returned to us we will refund your card for the goods, original delivery charges and the cost of returning the item to us (up to an equivalent of the original carriage costs). You must include a receipt for the return postage. Alternatively, you can choose to have a replacement item (if available). We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.
6.5 Cancelling over 14 days of receiving the item/s - Email [email protected] or call us on 01981 241668 you would like to return the goods.
Return of goods, other than for reasons of defect or warranty failure as detailed above, is at our discretion.
If we choose to accept a return under these circumstances, we will confirm this by email to you. We will ask that you return the item within 7 days of our request for you to so and to include paperwork as per items 6.2 and 6.3 above. Please Note. Because our orders are sometimes supplied direct by a manufacturer, there are occasions when we incur administration and handling fees for some returns over a particular time from delivery, typically after 14-21 days but dependent on the item, up to 30% of the original order value may be charged by them. Should we incur any such charges, we reserve the right to pass this on to the customer.
Assuming the returned item is suitable for resale, we will refund your card less the original carriage charge plus any collection costs, any applicable handling fees as above and business transaction costs; alternatively you can choose to receive a replacement item equivalent to the refund value.
We will review the condition of goods before issuing a refund or replacement and will contact you if the claim is in doubt.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
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