Privacy Policy

We do not share or sell your personal information.

We only collect information when you complete an online form with a Sales or Support enquiry, or when you order from the webshop on In these cases you will be asked to complete some personal information such as contact details and in the case of an order, credit/debit card and delivery details. To process a payment, details are passed to our Payment Solution Provider – ishop via a secure server. ishop will not use your details for any reason other than the processing of your order.

Other than contact details and title, we do not hold any personal details on our customers and this is not shared to any third parties. We are required under UK tax law to keep your basic personal data (name, address, contact details) for 6 years after which time it is destroyed. 

We only send marketing emails to customers to let them know about our range of products and to people we have met at an exhibition or event and they have given us their permission to contact them.   If we should buy a marketing list, the supplier will be GDPR-certified and contacts opted in.  You will always have the option to be removed from our mailing list.


We use cookies within the ordering process on the website to allow the shopping basket to function. Cookies do not contain any information that personally identifies you, our Web server doesn't automatically recognise information regarding your  e-mail address, though we can recognise your domain if browsing from a static IP address.

We may use the information we obtain from your use of our cookies for the following purposes:

(1) to recognise your computer when you visit our website;

(2) to track you as you navigate our website;

(3) to improve the website’s usability;

(4) to analyse the use of our website;

(5) in the administration of this website;

(6) to personalise our website for you.

Tracking is performed anonymously until a user identifies himself by submitting a form.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: